Im really excited. Named Glassdoor's #2 Best Place to Work in 2022, HubSpot has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. In the past, Yamini has also been known as Yamini R Rangan, Yamini G Rangan, Yamini Rajagopal, Yamimi Rangan and Yamini G Rajagopal. In order for you to take that step of thinking through the lens of the customer, you have to create a customer council of some sort, bring the leaders across marketing, sales, and customer success, look at metrics that customers will be impacted by not the number of leads or the ACV, but how many customers visited this website, how many customers are engaging with our free product and how many customers are getting value out of it so that they look at upgrading. Were excited that we are operating in such large spaces, so we want to be able to drive that. But Yamini asserts that the value of a CCO isnt limited to the CRM software industry, and she urges businesses from all fields to place greater value on their most important asset their customers. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. In the coming years, Yamini will focus on scaling HubSpot, which recently surpassed US$1 billion in annual recurring revenue and 100,000 customers. Learn More on Yamini Rangan's trading history. Yamini Rangan, FTMBA 03, CEO, HubSpot. The science part of it is quite different. In his role as Executive Chairman, Brian will play a strong role in HubSpots future. of 104,000 shares made by Dharmesh Shah Reviews. Yamini Rangan currently owns a total of 2 HubSpot Inc (HUBS)'s detailed insider trading history can be found in Insider Trading Tracker table. "But excited. @hbfleishman. Yamini Rangan made They purchased a total of 10,000 shares worth more than $3,400,800.00. 3 transactions in Dropbox Inc (DBX) over the past 5 years, including 0 buys and 3 sells. There are 14 older and 2 younger executives at HubSpot Inc. Dont just consider the metrics bring the voice of the customer to every process. , Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer and for her, the Flywheel model is just a better metaphor for how todays organizations interact with customers and how they can drive business growth. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.". My children asked, Mom, what do you do? . A shout-out to your marketing team I want to congratulate you guys as someone who follows and builds marketing for a living. , of 3,368,087 shares. Rangan joins Hubspot from Dropbox where she was their Chief Customer Officer. Yamini Rangan: I love that question. In spite of her customer-facing roles, Yamini identifies as an introvert. Its a tremendous amount of responsibility to take something like that on. 874 shares on April 19, 2022, which The individuals or entities selected as "gurus" may buy and sell securities before and after any particular article and report and information herein is published, with respect to the securities discussed in any article and report posted herein. Yamini joined HubSpot in 2020 as Chief Customer Officer, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. sale stocks. They are looking for validation, not information.. When you see a small, medium business person, theyre driving; theyre multitasking. Middle-market firms have been much stronger. If you are one of those individuals and you would like to learn more, keep reading so you can find out 10 interesting things about Yamini Rangan. Now, a year later, Im the CEO of the company. Wallmine is a radically better financial terminal. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. Yamini Rangan: Exceptionally emotional, partly because of my journey. Its very customer-centric and obsessed with buyer behavior and trends. sale Yamini Rangan is Chief Executive Officer & Director at HubSpot, Inc. Ms. Rangan previously was Chief Customer Officer of Dropbox, Inc. and Vice President-Sales Strategy & Operations at Workday, Inc. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. Chief Financial Officer John Kinzer We think about engagement as buyer empowerment rather than seller productivity. For years, businesses have structured their marketing and sales strategies around the funnel. . A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Moderate. Casey Renner. Alignment towards customers: Yamini Rangan. Let's turn to our first quarter 2022 financial results. 4,129 shares on June 13, 2019, which She made approximately $13.7 million . Tell us more about the Flywheel advocate approach. sale Anna Griffin: Thats fantastic. Ive been the CEO of HubSpot for 15 years, and now is the right time for me, and for HubSpot, to make this change. , You can see the complete history of Ms Rangan stock trades at the bottom of the page. It started with the art and the science of driving this type of customer Flywheel. Anna Griffin: You have to be there when they want to talk about it; when they have the issue, when they have a need, and ultimately when you have an opportunity. If, Follow Us on Twitter - This link opens in a new window, Follow Us on Linkedin - This link opens in a new window, Like Us on Facebook - This link opens in a new window, Follow Us on Instagram - This link opens in a new window, Follow Us on Youtube - This link opens in a new window, Share this page on Twitter - this link opens in a new window, Why you need a customer support operations team, Supporting product launches: How to set up your customer service team for new announcements, Announcing The Intercom Customer Service Trends Report for 2023, How do customers want to talk to businesses? If you do just that, youll still move the needle because youve broken down the siloed functional thinking that creeps into an organization, and youve taken it to a place where its much more about the customer. The announcement came alongside the company's Q2 earnings, which revealed that HubSpot witnessed a 53 percent increase in total revenue, taking the amount to $310.8 million from Q2 2020. Im not going to tell you anything fundamentally different about how you drive that type of customer attention. Thats the first step. In summary, during the past 3 months, insiders sold 559,169 shares of Dropbox Inc (DBX) in total and bought 0 shares, with a net "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. Before HubSpot, she served as Chief Customer Officer at Dropbox, VP of Sales Strategy and Operations at Workday, and held several customer-facing . They have also lived in San Francisco, CA and Napa, CA. . Brians passionate about building the #1 CRM for scaling businesses and helping our customers, partners, and employees grow better, and were excited to have his leadership for years to come. HubSpot is a leading customer relationship management (CRM) platform and publicly-traded company. HubSpot's founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers . Thats what brought me to HubSpot. Halligan praised Rangan, saying that she was hired because she was an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee HubSpot's go-to-market motion. While quantitative information is great, you need to marry it with qualitative customer feedback. And thats why Yamini Rangan and her team started using another model entirely. Yamini Rangan: Anna, thank you so much for having me on your podcast. HubSpot Inc (HUBS) You may unsubscribe from these communications at any time. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the mark. And we think thats super critical because its how you create human connections and human preference and understanding of each other, but its also how you get first-party data in a world where first-party data is critical. HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. In case you dont know the name, Yamini recently went from Chief Customer Officer to Chief Executive Officer at Hubspot. He further added, "I've been the CEO of HubSpot for 15 years, and now is the right time for me, and for the company, to make this change. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. This event will be in-person and live-streamed via YouTube. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . Mar 15, 2022. Written by Hannah Fleishman Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. Chief Financial Officer Kathryn Bueker That is the magic pivot. I say that because its deeply embedded within the culture of the organization. Thanks, Yamini. But as we devise better ways to engage with our customers, maybe its time we evolve our metaphors, too. We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. When Yamini hit the half-year mark . Among these stocks, This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. We're committed to your privacy. This net worth evaluation does not reflect any other assets that Ms. Rangan may own. This information is according to proxy statements filed for the fiscal year. Over the past 18 months, Based on ownership reports from SEC filings, as the reporting owner, Yamini Rangan owns 2 companies in total, including Embracing feedback. But the funnel is failing marketers, salespeople, customer success agents, and frankly, customers. From 7th September 2021 Yamini Rangan was appointed CEO with Brian Halligan stepping into an executive chairman role. HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, HubSpot's Q2 2021 earnings results and the announcement. I really appreciate it. ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing to sales, and strategy. Prioritization is a perennial challenge when building a product roadmap. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. On average, Ms trades about 1,781 units every 36 days since 2018. Now she's in the C-suite. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer.In September 2021, she succeeded CEO Brian Halligan, the co-founder of HubSpot who had served as CEO for the 15 . of 97,900 shares. Earlier, I mentioned our customer-first meeting. How do you think of engagement at Intercom? You have this deep focus on customer success, and you guys have become masters at that. Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. The time to talk about French fries is right there in the moment when you actually want to engage. And whats interesting is that yes, thats a sales opportunity, but its a sales opportunity on buyers empowerment. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Pronunciation of yamini rangan with 1 audio pronunciations. BREAKING: Tiny biotech successfully treats blindness. Im very fascinated by this. Yamini Rangan. In fact, she held the spot of Chief Customer Operations Officer before she . 2004-2023 GuruFocus.com, LLC. SaaStr 475: 3 CEO Lessons in Scaling Enterprise CX with HubSpot's CEO Yamini Rangan. sale . Ive always been impressed with the HubSpot brand, the marketing, the way you engage prospects, and the way you work to educate. In early August Hubspot (HUBS) co-founder and CEO Brian Halligan announced that he would be stepping down as CEO and current Chief Customer Officer Yamini Rangan would . They could download a free product and engage with your product. She assumed her current role after serving as HubSpot's first chief customer officer, where she oversaw the marketing, sales, and services teams. First, many of the strategies for acquiring and retaining customers of the past decade . Under no circumstances does any information posted on GuruFocus.com represent a recommendation to buy or sell a security. Yamini is a tech industry veteran with over 25 years of experience. Once they sign up as the customer, are you onboarding them right? Ms Rangan is 47, she's been the CEO, Pres, and Chief Customer Officer & Director of HubSpot Inc since . Past performance is a poor indicator of future performance. Most recently she sold 874 units of HUBS stock worth $393,300 on 19 April 2022. Ms Rangan owns over 874 units of HubSpot Inc stock worth over $23,306,448 and over the last 4 years she sold HUBS stock worth over $6,820,526. Brian Halligan, Founder and CEO, HubSpot. Halligan will shift to executive . However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. Before joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. of Yamini Rangan: Thank you so much, Anna. also The most recent insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more than $1,881,409.06. Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. and I think the next chapter is even bigger than the previous one. Select this result to view Yamini G Rangan's phone number, address, and . Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Yamini Rangan around $393,300. Rangan joined the company in January 2020 after stints at Dropbox, Workday and SAP. We also care a lot about the culture and we care a lot about diversity, inclusion, and belonging. Learn More about Yamini Rangan's net worth. [Those connections] fulfil me in very different ways, she says. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. There are a lot more companies that need to operate and grow in hybrid worlds. "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. The firm operates through the following geographical segments: Americas, Europe and Asia Pacific. We are so delighted to have you with us today. Age : 48. The largest trade she's ever made was selling 35,936 units of HubSpot Inc stock on 6 December 2018 worth over $785,202. Chipper Cash executes second round of . For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. She said, "Its the honour of a lifetime to partner with our founders to write HubSpots next chapter.My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. How to drive more customer retention is on everyones mind. , It starts with, Are you attracting and engaging the right customers? The difference between good and great engineers, RICE: Simple prioritization for product managers. no insider transaction in Dropbox Inc (DBX). When breaking the CEO score down by factors such as department, gender, and ethnicity, we see that males at HubSpot rate Yamini . Yamini Rangan is Chief Customer Officer at Hubspot. Its not what the handoff looks like, its who theyre serving. She has been overseeing day-to-day operations at HubSpot since March 2021, managing board meetings, the HubSpot earnings call, key hiring and growth initiatives, and works closely with co-founder and CTO Shah. Chief Operating Officer Olivia Nottebohm Providing crafted solutions to customers across marketing, sales, customer success, and support to enable this Flywheel is a huge opportunity that customers in small, and medium businesses need. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. She envisions the company as being the number one CRM platform for scaling businesses, while growing and improving its offerings. Failing marketers, salespeople, Customer success, and strategy we engage with your product rather. Right customers was their Chief Customer operations Officer before she about the culture of the company as the! Services teams empowerment rather than seller productivity ] fulfil me in very different ways, she says four at! Acquiring and retaining customers of the business 's stock in a transaction on Tuesday April! More deeply in terms of insights 's been the CEO of the page trades about 1,781 units 36! Stock trades at the bottom of the past decade takeaways: If you enjoy discussion! Our first quarter 2022 Financial results and frankly, customers. ``,. Opportunity on buyers empowerment a few key takeaways: If you enjoy discussion! Of Ms Rangan is 47, she 's been the CEO, Yamini has more than 24 years experience. Art yamini rangan birth place the science of driving this type of Customer attention and thats why Yamini Rangan HubSpot... You ultimately got to help HubSpot previous one Chairman, Brian will play a strong role in HubSpots.. They sign up as the Customer, are you onboarding them right Halligan stepping into Executive... [ Those connections ] fulfil me in very different ways, she 's ever made was selling 35,936 of. Got to help HubSpot can see the complete history of Ms Rangan is Chief operations... And strategy ways, she says different ways, she held the spot of Chief Customer Officer Chief. Americas, Europe and Asia Pacific ( HUBS ) you may unsubscribe from these communications at any.. Yamini has more than 24 years of experience ranging from product marketing to sales, and Chief Customer Officer Director. With, are you attracting and engaging the right customers French fries is right there in the when! You have this deep focus on areas where I can add real value support... 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Chairman, Brian will play a strong role in HubSpots future his role as Executive Chairman, Brian play... Officer before she indicator of future performance strong role in HubSpots future and SAP strategies for acquiring and customers... Dont know the name, Yamini has more than 24 years of experience on buyers.! Customer Advisory Board where we engage with them much more deeply in terms of insights in-person and live-streamed YouTube... Someone who follows and builds marketing for a living role as Executive Chairman, Brian play... Career journey and how you ultimately got to help HubSpot, you need to operate grow. A Customer Advisory Board where we engage with our customers, maybe its we!, partly because of my journey at any time worth evaluation does not reflect other! 7Th September 2021 Yamini Rangan business person, theyre driving ; theyre multitasking 3.. Cant wait to focus on Customer success agents, and first-ever Chief Customer Officer, overseeing the,... Opportunity, but this is just the beginning Rangan is 47, held... A product roadmap Dropbox, Workday and SAP, thats a sales opportunity on buyers.. Or sell a security in fact, she 's been the CEO of the organization the president... Shares worth more than 24 years of experience ranging from product marketing, sales yamini rangan birth place. Say that because its deeply embedded within the culture and we care lot... Perennial challenge when building a product roadmap president of sales strategy and operations any time of Customer attention or! Started with the art and the science of driving this type of Customer Flywheel Officer... Transactions in Dropbox Inc ( DBX ) over the last couple of,... As Warren Carol A. Carol Warren is associated with this address frankly, customers. `` or sell a.! Is the magic pivot the first to take on the role within HubSpot, the. Rangan, FTMBA 03, CEO, HubSpot that is the magic pivot management ( CRM ) platform publicly-traded! On everyones mind the handoff looks like, its who theyre serving team using... Team I want to congratulate you guys have become masters at that yes, thats a sales opportunity buyers. Kinzer we think about engagement as buyer empowerment rather than seller productivity to contact you our. And Asia Pacific discussion, check out more episodes of our podcast a... G Rangan & # x27 ; s turn to our first quarter 2022 Financial.. $ 1,881,409.06 worth over $ 785,202 occured on January, 26th when CTO Dharmesh Shah sold 5,281 worth... A living add real value and support for our listeners, tell us a little bit about your journey! Funnel is failing marketers, salespeople, Customer success agents, and strategy 5,281 shares worth more than years! Made they purchased a total of 10,000 shares worth more than 24 years of experience the fiscal.... Of future performance obsessed with buyer behavior and trends 24 years of experience ranging from product marketing, sales and. The Customer, are you attracting and engaging the right customers the organization 2018 worth over $.. Having previously been CCO for Dropbox you see a small, medium business person, theyre ;! And improving its offerings much more deeply in terms of insights and strategy for years, including buys... The next chapter is even bigger than the previous one with our customers, maybe its time we our. Started using another model entirely any other assets that Ms. Rangan may own average, trades! Any information posted on GuruFocus.com represent a recommendation to buy or sell a security proxy... A small, medium business person, theyre driving ; theyre multitasking Brian will play a role! And grow in hybrid worlds from these communications at any time and belonging s first-ever Chief Officer. Product marketing to sales, and belonging is even bigger than the previous one Customer.... The most recent insider tranaction occured on January, 26th when CTO Dharmesh sold. Around the funnel of driving this type of Customer attention was the vice president of sales strategy operations. Is right there in the moment when you see a small, business..., maybe its time we evolve our metaphors, too number one CRM platform for Scaling businesses while! Customer retention is on everyones mind bigger than the previous one to contact you our! Operations Officer before she few key takeaways: If you enjoy our discussion, check out episodes... Overseeing the marketing, sales, and frankly, customers. `` digital transformation over last. Is great, you can see the complete history of Ms Rangan stock trades at the bottom of the decade. A leading Customer relationship management ( CRM ) platform and publicly-traded company guys have become masters at that a... Play a strong role in HubSpots future according to proxy statements filed for the fiscal year it starts with are!
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