Your Direct Debit will be ready to take a payment the following month. If you use your marbles card abroad you will pay a foreign exchange conversion charge of 2.95%. If we become aware that an unauthorised third party is using your security details, we will block access to your account. With this kind of security, the chances of someone scrambling a message and then guessing the correct code are about 1 in 340, 282, 366, 920, 939, 000, 000, 000, 000, 000, 000, 000, 000. Your marbles card is accepted in 32 million places and 600,000 cash points around the world. Authorised and regulated by the Financial Conduct Authority. To check and update your details, login to your Online Account Manager and select Messages & Settings, Account Settings and Personal Details. The registered office for these companies is: 7 Handyside Street, London, N1C 4DA. The daily amount of cash you can withdraw is 300. After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Apple Pay wallet will be immediately linked to your new physical card, allowing you to spend via Apple Pay whilst you wait for your physical card to arrive. Just remember to make sure you pay at least the contractual minimum payment each month by the due date shown on your statement. Each time you make a balance transfer youll be charged a minimum of 3 or 3% of the balance transfer value, whichever is greater. You'll need the following details to hand: - Last name - Date of birth - Postcode - Your card details OR your account number more What's New Version History Version 2023.7.1 Bug fixes and optimisations. Registered in England and Wales number 2065. You can choose to share it with your additional cardholder if you wish. If you are an existing marbles cardholder and you'd like to opt-out of receiving marketing from us, you can log in to your online portal and update your marketing preferences within the Account Settings section, Contact Preferences. Subject to status. Your marbles card details are not stored on your device because when you pay using Apple Pay the data is encrypted. Subject to status. If you set up a Direct Debit, the amount will be shown on your statement and your account summary online each month before your Direct Debit is collected. Phone number : 08003282523 Your marbles, your way. when booking a hotel or hiring a car) the transaction amount may be unknown at the point you authorise the transaction. Yes, you can ask for your credit limit to be increased (and we will consider your request) or decreased. We will send you an alert advising you if your payments have changed your Direct Debit amount through the month. If you have only paid the contractual minimum payment (or an amount close to it) on a regular basis, we may suggest that you make a Recommended Extra Payment on top of your contractual minimum payment to avoid your account getting into Persistent Debt and to help clear your balance faster. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : If you do receive a request like this or are worried about the content of emails you receive from us, please let us know straight away on 0333 220 2692*. Youll receive a statement each month showing the balance on your account and the contractual minimum monthly payment which needs to be paid. If you're not registered for Online Account Manager then no problem! Authorised and regulated by the Financial Conduct Authority. To view the marbles Secure conditions, please go to the terms of use page. Your interest rates shown on your statements. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. Or, if you prefer, you can choose from various Direct Debit options including making the Payment Requested on your statement, the full outstanding balance or a fixed amount. Youll receive your reminder by post in 3-5 working days. You can only use a TPP where you have registered for Online Account Manager. But basically, if you use the right technology, we can use the latest gizmos to make sure no one can tap into your account. For customer enquiries or to make a payment: 0333 220 2691*. If a hacker started messing about, the code wouldn't be recognised, and your computer would alert you. By post - It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692 *, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer Services. The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can do this for a single month or for all your subsequent monthly payments. All marbles information is cleared from your computer's memory when you sign off to ensure that people can not retrieve your confidential information. Registered in England and Wales number 2065. Online account manager. You can be safe in the knowledge that well use the latest technology to keep your details secure whilst monitoring account activity and intercept suspicious transactions. We need you to ensure your mobile number and landline are correct so that you are able to receive one-time passcodes (OTP). When it comes to security, no one takes it more seriously than marbles. The charges are applied automatically by the system unfortunately. If you have any concerns or if you'd like to discuss this further, please do not hesitate to send us a message over the app - Nicole. Depending on the credit card you have set up, you'll now have access to a range of online services. We recommend all customers register for Online Account Manager and download the marbles App. It's protected electronically by what's called a firewall. Yes you can use your marbles card anywhere where the Mastercard symbol is displayed. Plus, a Boost Payment, which will vary depending on your balance. For complaints, you should contact the financial ombudsman service at complaint.info@financial-ombudsman . It's simple to activate your credit card online using our secure online form. An automated service is also Monday to Sunday 24 hours. It provides a quick overview of your account and shows all of these things. I got a late payment for this despite the fault being their app. Youll find it on the first page of your statement or online using your Online Account Manager. No need to re-register!Not Registered for Online Account Manger?If youre not registered for Online Account Manager then no problem! This ensures that no strangers are looking over your shoulder or watching you on close circuit TV. If youre still having problems, contact us. If you suspect someone has got hold of these, you should always change them by visiting the web site. Outside of working days or after 3pm on working days, and on Bank Holidays and weekends, your Balance Transfer will be processed on the next working day. We have dedicated teams to monitor account activity and intercept any suspicious transactions. We have a team of specialists who can look at your options and find the best way we can help. When you make a purchase online, marbles Secure issues a receipt to the retailer at the end of the checkout process. With marbles Secure, your transaction is more secure as we use a security system that runs behind the scenes while you shop online, helping to prevent unauthorised use of your marbles card. You can find out when your payment is due on your monthly statement or on your Online Account Manager. Download the app and click 'Register for Online Account Manager'. But as I was using it so well and paying off quickly it then got boosted to a 1,000, and I continue to use it so well I am now on 5,000 credit just by keeping Payments paid on time or paying as much as I can. No impact on your credit rating. marbles puts you in charge of your account and can help you stay on top of your finances. App Privacy See Details Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. There is a cash transaction fee of 5% (minimum 4) for using your card to withdraw cash. You can pay the Payment Requested using the methods shown on your statement. Customer service on the phone is great. The marbles Card You can manage your account online Having a marbles card is really handy. Recommended Extra Payment we may add a Recommended Extra Payment to your Payment Requested if you are regularly paying only the contractual minimum payment (or close to it) and we think your account may be at risk of falling into Persistent Debt. You can also do your bit to keep your identity safe from theft. As soon as you realise that your card is missing, please telephone us immediately on 0333 220 2692*. To activate your Aqua card: 0800 028 7777. If you go over your credit limit at any time during the month you will be charged a fee of 12. With online account servicing and a host of other benefits, it pays to use your marbles. Available to UK customers only. marbles Secure requires the use of the following Windows Microsoft Internet Explorer 5.5 and above, Windows Netscape Navigator 7.1 and above, Windows AOL 9, Windows Firefox 1.0, 2.0 and 3.0, Opera 9.5 and Macintosh Safari. You can also set up or amend an existing Direct Debit to make Boosted Payments. If you arent already registered with Online Services, youll be able to register once youve activated your credit card. If you're already logged in to online servicing, simply select 'Activate now'. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. Address- PO Box 136, Sheffield, S98 1HB. There is an admin charge of 5 for duplicate statements. To activate your marbles card call us on: 0800 328 2523 *. Credit only available to aged 18 or over, resident in the UK and subject to status. While enjoying the tightest security 15-digit Card Number 4-digit Card ID The location of your Card details may differ depending on your Card. More information can be found here: https://support.google.com/pay/answer/7643995?hl=en&ref_topic=7625138. Using your card / How do I activate my card? You can make Boosted payments manually online or by calling our automated customer service line. Each month you'll receive a statement from us showing where and when you used your marbles card, together with the amounts you spent. Each transfer must be a minimum of 100. The lines are open 24 hours a day, 7 days a week. Whats more, you can change this three times per year free of charge. We are closed on Sunday. They form part of the NewDay group of companies. Select 'Credit cards' followed by the option Activate credit card. One of the great advantages of marbles Secure is that you can use it from any computer connected to the Internet and has a compatible browser. The Bank of England Base Rate (also known as Bank Rate) is the interest rate set by the Bank of England. Be resident in the UK. If you would like to speak to a member of our UK based team, we expect that wait times will be longer than usual. It's protected electronically by what's called a firewall. Enter your details to set up your new Card. Any promotional or Purchase Plan rates you have will not be affected by any Bank of England Base Rate changes. Then once you are in it crashes constantly, freezes, goes through making a payment and confirms the payment as you make it but doesnt take the money. You if your payments have changed your Direct Debit will be charged a fee 12. At any time during the month you marbles card activation pay a foreign exchange conversion charge of 5 % ( 4. At the point you authorise the transaction is a cash transaction fee of 12 hl=en &.... Minimum monthly payment which needs to be paid Street, London, N1C 4DA card Account number the! 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