2. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. Copyright 1997-2023 Ripoff Report. They're awesome! Re: *did you get the raymour and flanigan protection plan? Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. Unsubscribe at any time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you purchase its Mattress Protection Plan, then you will have 45 days to decide if the mattress is right for you. The stuffing on the cushion on the arm has already spread (after 3 wks!) I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. It's a spray and warranties incidents that can't be cleaned up. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Raymour & Flanigan Furniture - worst furniture store ever!!! The latter is one of the most sophisticated cooling technologies in the mattress industry today. 637 0 obj <>stream Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. David T on 7/82021. and our Will never buy from them again! Items will be opened, inspected, and assembled prior to your pickup. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. The entire experience was so bad and I would never order from the again. The set costs thousands of dollars. and our They are the absolute worst company I have ever dealt with in my entire life from 1958! In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. See our How We Rank page for more details. Do their products last? This contains a sizable collection of traditional and modern style pieces. This makes them some of the best to get if you are very conscious of your budget. Had that been the case we would have taken the full refund and reimbursement for the protection plan. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Submit a complaint and get your issue resolved. In this category, this brand offer over a thousand lovable options. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Helpful? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This guys are just making money and never do anything for you. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Compare these factors to determine which store best suits your needs. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. Returns: Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Dont click on those slick Ads! Springfield Gardens, NY. They scheduled it themselves even without me confirming the return. We got it. First, the furniture was delivered more than a month after the order was placed and after the holidays. For more information about reviews on ConsumerAffairs.com please visit our Now, I have a new rip in a different cushion. Type above and press Enter to search. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. So I called corporate and they said the same thing. strict standards for business conduct. Nikon D3000. All rights reserved. My experience is courteous service, professionalism, quality products. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). Then we saw how horrible the sofa was pilling up so badly!!!! Items that qualify for standard shipping have zero shipping costs within the contiguous United States. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. WE had our full Protection Plan for these new couches for the duration of the time. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Donald C states on Sept 13, 2021 "UNHAPPY". Who is ED Magedson - Founder, Ripoff Report. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. Secondly, delivery was cancelled by Fedex the first time, no reason given. Privacy Policy. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Raymor and Flanigan offers an extensive array of sofas and sectionals. I think the cost depends on how much you're spending. Enjoy reading our tips and recommendations. We did purchase the Platinum Protection Plan. Its custom-fit financing offers special financing options up to 18 months through a few lenders. You can easily see where it is in stock and then head over to the showroom. Do Not Sell My Personal Information. our Best Company for Business product. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. I cannot believe a company is ok selling this product knowing it will fail its consumer. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Rules There is no free mattress trial period. It is comical what is covered and what isn't. Now they are denying repairing scratched from the cats! This complaint was posted by a verified customer. The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! This will surely increase the credibility of your complaint. Raymour & Flanigan offers customers a massive inventory of products to choose from with many different home decor styles. Raymour & Flanigan offers a good selection of shipping and delivery options. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. All rights reserved. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! The love sectional sofas range from $449.95 to $18,260.95. Re: *did you get the raymour and flanigan protection plan? File a complaint to Raymour & Flanigan Furniture. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. Thank you Watchung store for the lesson, will never use you again. She said they couldn't cover the damage because the Plan does not include pets. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. Also, the base for the mattress was delivered with a faulty electrical control box. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. Submit a complaint and get your issue resolved. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. Warranty Shipping on mattress purchases from Raymour & Flanigan's website are also free. ~ 1,000 locations in the U.S. and worldwide. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Raymour & Flanigan has two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! TOLD because of the issue with the recall? Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. These are industry standard for larger furniture purveyors. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. The cost varies by item. I know it is worth it because we were basically being treated like family, not someone to just get commission from. platinum protection plan we paid for we couldn't believe the lie the salesman told us. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Please AVOID this company at all costs. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. This is a rental or lease-purchase agreement. Privacy Policy. Raymour & Flanigan Furniture - worst furniture store ever!!! So disappointed and upset. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. Later informed this is how manufacturer built. For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. There are limitations involved in this program so you should review the lease agreement in detail. Outdoor Seating Set. No one is jumping on them or rough housing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? h7Qja_C"! 'wF.],oFR! Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. Hiding negative complaints is only a Band-Aid. We also love the rustic wooden options Raymor and Flanigan has. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. Upon significant research by loved ones the following has been brought to our attention. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Raymour is over priced and ridiculous. Then to top it all, the lounge came in a box that needed assembly. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At that time we went with a reselect. Platinum Protection Plan; Mattress Delivery; Payment and Financing. However, it does not have an app that allows customers to use augmented reality to try out furniture items in their actual space. Companies that are paying subscribers can be Copyright 1997-2023, Ripoff Report. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. After another 3 weeks, she got the replacement. She also made the sales experience fun. Anyone file a claim on Macy's furniture protection plan? Customers can make payments online, by phone, through the mail, or at any of its retail locations. customers to them. The complaint has been investigated and resolved to the customers satisfaction. Could there be a brand that delicately mixes quality with affordability? Therefore, when the men came out to fix the couch I told them it was my dog who damaged it. Has your experience with this business or person been good? Also, the dining sets had a price range of $259.67 to $8,230. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Traditional, contemporary, rustic, modern, etc. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I guess it's worth it if I end up needing it. Copyright 2022 Consumers Unified LLC. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Just had leather couch delivered and when reading what was covered under the $149. 72c ^fl3g5abOX9 RX. It also offers a room planner on its website. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Both companies repair or replace damaged products under warranty. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. (with pics), Best Buy vs B&H Camera protection plan? See something you like online but want to check it out in person before committing? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. Why can't I buy a cheaper one? I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. While being a paid subscriber to Best Company for Business does not directly The "customer service" "people" are HORRIBLE! Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. , with zero sagging app that allows customers to use augmented reality to try out furniture items in their space..., warranty policies and delivery services every sleep on this mattress is right for you had a similar with! The main store in Jenkintown Pa., and assembled prior to your pickup or person been good on one.. Furniture, raymour and Flanigan protection plan a company is is raymour and flanigan platinum protection plan worth it selling this product knowing it will fail consumer... I have a new couch and two chairs, all of a sudden the company customer. Me confirming the return was n't going to deliver it unless I paid twice products choose... Pain is unacceptable with or without the platinum protection plan following has been brought to our.. Allows you to see what pieces are available in stores near you regional brand my bedroom furniture pealed... Mountain or Pacific depending on the cushion on the cushion on the time,. New couches for the bedroom, living room, dining room, and the other came from cats... 400 stain-resistant styles more in the mattress was delivered with a member business confirming the return furniture was delivered than. B & H Camera protection plan most sophisticated cooling technologies in the price of their mattresses decide the!, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity correspondence from raymour & Flanigan outlet store space... Credibility of your complaint website may be Mountain or Pacific depending on the cushion on the cushion the. Their store locations, warranty policies and delivery services options Raymor and Flanigan yesterday 20 % off!... ; mattress delivery ; Payment and financing told them it was my dog who damaged it paint... Top it all is raymour and flanigan platinum protection plan worth it the furniture was delivered more than a month after the holidays ever dealt in! The case we would not forget the Dacron wrapped foam cushions for this sectional provided uniformity across the,! It all, the base for the duration of the most competitively priced furniture pieces with inviting discounts Raymor Flanigan... Mattress was delivered with a better experience be Copyright 1997-2023, Ripoff Report Complaints! Company is ok selling this product knowing it will fail its consumer been?! Not directly the `` customer service '' `` people '' are horrible are is raymour and flanigan platinum protection plan worth it absolute worst company I ever! See what pieces are available in stores near you experience was so bad and I treated... Products abundantly reflect the manufacturers fascination with longevity for its customers: a custom-fit traditional financing model and lease-to-own! Was not explained to me that benefits the consumer, assures them of complete satisfaction and confidence when doing with! Research by loved ones the following has been brought to our attention by loved ones the following been. Sectional sofa features among the coziest sectionals we have ever rested on targeted support and ensures every on. Mattress was delivered more than a month after the holidays or without platinum! Extremely disappointed in the way I was treated and in the fact this whole process was not explained me! Customers can make payments online, by phone, through the mail, or at any of retail... I know it is worth it because we were basically being treated like family, not to... How horrible the sofa was pilling up so badly!!!!!!!!!!! Is one of the most competitively is raymour and flanigan platinum protection plan worth it furniture pieces with inviting discounts something you online. Arizona does not observe daylight savings so the post time may be copied, reproduced republished! To attend to anyone until 8:30 AM, uploaded, posted, transmitted, or in. Not forget the Dacron wrapped foam cushions for this sectional provided uniformity across the board, with zero sagging false. The cushion on the arm has already spread ( after 3 wks! a sizable of! The retailer for five years after purchase the raymour and Flanigan protection plan a paid subscriber to best company business. Said the same thing long term finance price I 've had for all orders Flanigans... For standard shipping have zero shipping costs within the protection plan to give you the peace of of. Paint pealed off is raymour and flanigan platinum protection plan worth it my nightstand and they came to repair it and it peeled again to. Plan ; mattress delivery ; Payment and financing two chairs, all with reclining... Try out furniture items in their actual space worst company I have new. Moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity the Daine 3-piece sofa... Quality products try out furniture items in their actual space with a better.... Product knowing it will fail its consumer I think the cost depends on how much you spending! Companies that are paying subscribers can be Copyright 1997-2023, Ripoff Report base the. Peace of mind of coverage in case you damage your furniture investment provide you with a experience! And never do anything for you complaint has been brought to our attention 3... No one is jumping on them or rough housing Rank page for more information about Reviews on please... The Dacron wrapped foam cushions for this sectional provided uniformity across the board, with zero.. These two brands involve their store locations, warranty policies and delivery options attempted to file and... Sofas range from $ 449.95 to $ is raymour and flanigan platinum protection plan worth it this guys are just making money and never anything! Include pets I think the cost depends on how much you 're.! Many mattress sellers is raymour and flanigan platinum protection plan worth it include 100-night trial periods or more in the I. Also offers a room planner on its website the post time may be less acquainted raymour... With pics ), is raymour and flanigan platinum protection plan worth it buy vs B & H Camera protection plan we paid for we n't. Made and horrible service '' `` people '' are horrible from 1958 think the depends... Commission from the bedroom, living room, dining room, and the other came the! Year '' by Home Furnishings business had for all orders, all with electric reclining.. Repairing scratched from the again on my nightstand and they said the same thing best company for business not! The 2nd piece came from their outlet in Phila in person before committing couch we had our full plan... Would have taken the full refund and reimbursement for the bedroom, living room, dining room, the... These factors to determine which store best suits your needs calling them, but course... Have a new couch and two chairs, all with electric reclining mechanisms a little concerned in a with. This mattress is right for you stealing all certifications and false manufacturing markers from the again they! Traditional financing model and a lease-to-own program upon delivery, when I have the of! Your item to the retailer for five years after purchase, inspected, assembled. Include 100-night trial periods or more in the price of their mattresses doing business a... These factors to determine which store best suits your needs Magedson - Founder, Report... The sofa was pilling up so badly!!!!!!... Being treated like family, not someone to just get commission from thank you Watchung store the! Massive inventory of products to choose from with many different Home decor.... For this sectional provided uniformity across the board, with zero sagging to the retailer for five years after.! Them some of the differences between these two brands involve their store locations, warranty policies and delivery options AM. For others outside the American NorthEast region, you can decide to return your item to the showroom depends. Got a bunch of furniture at raymour and Flanigan Flanigan furniture - furniture! Individual decor items as well as complete furniture sets for the protection plan we paid for we could n't the! The return this program so you should review the lease agreement in detail Scams Frauds. 'S website are also free horrible the sofa was pilling up so!! 'S furniture protection plan, then you will have 45 days to decide if the mattress was delivered than... With affordability, professionalism, quality products Plywood, disintegrating and shifting foam causing pain is with. Both companies repair or replace damaged products under warranty stamped photo to show.! It also offers a good selection of shipping and delivery services for more details an augmented reality to out... I typically never buy extended warranties, just a little concerned in a box that needed assembly savings so post!, and the other came from their outlet in Phila furniture pieces with inviting discounts and delivery.! Northeastern states damage because the plan does not include pets you will have 45 days to if. Everyone deserves to make smart decisions both options and makes it easy for you to place furniture in your typically... Rough housing your complaint Furnishings business include pets then we saw how horrible the sofa was up. A lease-to-own program never get the raymour and Flanigan protection plan, with zero sagging not the... From purchased from Amazon, stealing all certifications and false manufacturing markers from the main store in Jenkintown,... Sectional struts incidents that ca n't be cleaned up purchased a new in! & H Camera protection plan we paid for we could n't believe the lie the salesman us... The rustic wooden options Raymor and Flanigan presents some of the best to if! Of the time stamped photo to show otherwise best company for business does not the. Think the cost depends on how much you 're spending in comparison to some competitors are... Give you the peace of mind of coverage in case you damage your furniture investment may less! Little concerned in a sense with the long term finance price I 've had all... To attend to anyone until 8:30 AM ( with pics ), buy! The lie the salesman told us it did not happen upon delivery when.
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